Local Telehouse service personnel are stationed in the Telehouse offices in the main regional data center location, reachable in-person, by email or phone from 8 a.m. to 5 p.m. local time.
Corporate service personnel are available from 8 a.m. to 5 p.m. Eastern Standard Time
- Operations support center service personnel are available 24 hours a day via phone or email.
- Contact us at 1-844-518-0026 for any questions or service related issues.
- Every customer also receives the direct extension and email for their dedicated account manager and service representative for easy outreach.
Our operations and facilities teams work 24x7x365, providing the following options for emergency support:
- Option 1: Call 1-844-518-0026 and ask for operations to open a trouble ticket
- Option 2: Email: Sales_escalation@telehouse.com or if billing related firstname.lastname@example.org
- Option 3: Contact your account manager
- Option 4: Leave a message via Live Chat
(domestic toll free service)
Should you have any questions or concerns regarding a statement, contact our accounting group directly via email@example.com or by calling +1 844-518-0026 and ask to speak to billing department.
As always, if you wish to involve our Sales Support team in any inquiry, please contact them at firstname.lastname@example.org